Conformite QoS BEREC
Guide pour les reseaux europeens

Q: Comment le Digital Networks Act change-t-il les exigences de conformite ?

Le DNA (propose janvier 2026) introduit un passeport d'autorisation unique pour le deploiement pan-europeen, des rapports de transparence QoE obligatoires, un monitoring coordonne de la qualite en roaming et remplace la coordination volontaire du BEREC par un Office for Digital Networks (ODN) contraignant a Riga. Les operateurs doivent preparer leur infrastructure de mesure avant la fenetre d'adoption 2027-2029.

Q: Quelles methodes de mesure le BEREC recommande-t-il ?

Le BEREC BoR (24) 42 recommande une combinaison de mesures crowdsourcees (apps utilisateur), de sondes materielles dediees et de campagnes de drive test actives. Chaque methode a des protocoles definis par ETSI EG 202 057 et ETSI TS 102 250. Les drive tests terrain avec des outils professionnels restent le standard de reference pour la verification de couverture et les audits reglementaires.

Q: Comment HiCellTek aide-t-il pour la conformite BEREC ?

HiCellTek fournit une suite diagnostique Android couvrant tous les KPIs exiges par le BEREC : mesures RF (RSRP, RSRQ, SINR via RF Monitor), debit (Speed Test), qualite vocale (VoLTE QoE avec scoring MOS), latence et gigue (Network Latency), analyse protocolaire (L3 Decoder) et cartographie de couverture (Cartography). Toutes les donnees s'exportent en Excel, CSV et QMDL pour la soumission reglementaire.

25 KPIs QoS du BEREC et de l'EECC associes aux methodes de mesure terrain. Preparez votre reseau pour le Digital Networks Act avant la fenetre d'adoption 2027-2029.

Contenu du guide

Reference actionnable couvrant les lignes directrices BEREC, les obligations de transparence EECC et les workflows de conformite pratiques.

Referentiel KPI BEREC

25 KPIs repartis en 6 categories (qualite data, voix, couverture, latence, disponibilite, transparence) avec les seuils VHCN du BoR (20) 165 et les standards de mesure du BoR (24) 42.

Rapports de transparence

Templates de reporting EECC Article 4 associant debits contractuels et performances mesurees. Inclut les exigences specifiques de l'ARCEP, BnetzA, Ofcom, AGCOM et CNMC.

Methodologie de mesure

Comparaison des approches crowdsourcees, par sondes et par drive test selon ETSI EG 202 057. Protocoles terrain etape par etape pour les audits de couverture et le benchmarking.

Table de reference KPI QoS BEREC

25 KPIs issus des lignes directrices BEREC, de l'EECC et des standards ETSI associes aux modules HiCellTek.

Qualite des donnees

Download Throughput Speed Test

Mesure : Active measurement using dedicated speed test servers; drive test or crowdsourced probes. RFC 6349 (TCP throughput testing). Measured as maximum, normally available, and minimum speeds per BEREC OIR guidelines.

Seuil : NRA-defined per contract. VHCN wireless criterion: >= 150 Mbps DL under usual peak-time conditions (BoR (20) 165). Fixed VHCN: >= 1000 Mbps.

Regulation : EECC Art. 4(1)(d), Reg. (EU) 2015/2120 Art. 4(1), BoR (22) 81, BoR (24) 42

Upload Throughput Speed Test

Mesure : Active measurement using dedicated speed test servers; drive test or crowdsourced probes. RFC 6349. Measured as maximum, normally available, and minimum speeds.

Seuil : NRA-defined per contract. VHCN wireless criterion: >= 50 Mbps UL. Fixed VHCN: >= 200 Mbps.

Regulation : EECC Art. 4(1)(d), Reg. (EU) 2015/2120 Art. 4(1), BoR (22) 81, BoR (24) 42

IP Packet Loss Ratio Network Latency

Mesure : Ratio of lost IP packets to total transmitted, measured per RFC 7680 (OWPL) or RFC 3357. Active probing using UDP streams between endpoints over defined measurement interval.

Seuil : VHCN wireless: <= 0.01%. VHCN fixed: <= 0.0025%. Typical NRA target for IAS: < 0.1%.

Regulation : EECC Annex X, BoR (24) 42, BoR (20) 165

IP Packet Error Ratio Network Latency

Mesure : Ratio of errored IP packets (corrupted payload) to total delivered, per ITU-T Y.1540. Measured via checksum validation on active test streams.

Seuil : VHCN wireless: <= 0.01%. VHCN fixed: <= 0.05%.

Regulation : BoR (20) 165, BoR (25) 182, ITU-T Y.1540

Web Page Loading Time Speed Test

Mesure : Time to fully load a reference web page over HTTP/HTTPS. Measured from DNS query initiation to page render complete. Active measurement using standardized test pages per ETSI EG 202 057-4.

Seuil : NRA-defined. ETSI EG 202 057-4 defines methodology. Typical reporting: median and 95th percentile values.

Regulation : EECC Annex X, BoR (24) 42, ETSI EG 202 057-4

Latence

Round-Trip IP Latency (RTT) Network Latency

Mesure : ICMP or UDP-based RTT measurement to reference server, per RFC 2681. Active probing during drive test or from fixed/mobile probes. Measured under loaded and unloaded conditions.

Seuil : VHCN wireless: <= 25 ms (BoR (20) 165). VHCN fixed: <= 10 ms. Typical NRA reporting: median RTT and 95th percentile.

Regulation : EECC Annex X, BoR (24) 42, BoR (22) 81 para. 153, BoR (20) 165

IP Packet Delay Variation (Jitter) Network Latency

Mesure : Measured per RFC 3393 (IPDV) or ITU-T Y.1540. Active UDP stream to reference endpoint; computed as variation in one-way or two-way delay over measurement interval.

Seuil : VHCN wireless: <= 6 ms. VHCN fixed: <= 2 ms. For VoLTE: <= 30 ms recommended (ITU-T G.114).

Regulation : EECC Annex X, BoR (24) 42, BoR (20) 165, ITU-T Y.1540

DNS Resolution Time Network Latency

Mesure : Time to resolve a domain name to IP address via the ISP's DNS servers. Measured from query sent to response received. Active probing per RFC 7872 methodology.

Seuil : NRA-defined. Typical benchmark: < 50 ms for 95th percentile. Critical for perceived browsing speed.

Regulation : EECC Annex X, BoR (24) 42, ETSI EG 202 057-4

Disponibilite

IAS Service Availability Network Latency

Mesure : Percentage of time the internet access service is operational over a calendar year. Measured via continuous probing or operator SLA reporting. Excludes planned maintenance windows per NRA rules.

Seuil : VHCN criterion (fixed and wireless): >= 99.9% per year. NRA-defined for standard IAS contracts.

Regulation : EECC Art. 104, BoR (24) 42, BoR (20) 165

RRC Connection Setup Success Rate L3 Decoder

Mesure : Ratio of successful RRC connection establishments to total attempts. Measured via L3 message decoding (RRC Setup Request / RRC Setup Complete) during drive test or from network counters.

Seuil : NRA-defined. Typical operator target: >= 99%. Contributes to overall service accessibility KPIs.

Regulation : EECC Art. 104, BoR (24) 42, ETSI TS 102 250-5, 3GPP TS 36.331 / TS 38.331

E-RAB / DRB Setup Success Rate L3 Decoder

Mesure : Ratio of successfully established E-RABs (LTE) or DRBs (NR) to total setup attempts. Monitored via L3 signalling decode during drive test or from operator OMC/OSS counters.

Seuil : NRA-defined. Typical operator target: >= 98% to 99.5%. Critical for data session and VoLTE bearer establishment.

Regulation : EECC Art. 104, BoR (24) 42, 3GPP TS 36.413 / TS 38.413

Inter-cell Handover Success Rate L3 Decoder

Mesure : Ratio of successful handovers to total handover attempts. Measured via L3 decode of RRC Reconfiguration messages during drive test or from network PMR counters.

Seuil : NRA-defined. Typical operator target: >= 98%. Low handover success correlates with call drops and data interruptions.

Regulation : EECC Art. 104, BoR (24) 42, ETSI TS 102 250-5, 3GPP TS 36.331 / TS 38.331

Network Attach Success Rate L3 Decoder

Mesure : Ratio of successful EPS/5GS attach procedures to total attempts. Measured via NAS message decoding (Attach Request / Attach Accept) during field test or from core network counters.

Seuil : NRA-defined. Typical target: >= 99%. Failure indicates registration or authentication issues.

Regulation : EECC Art. 104, BoR (24) 42, 3GPP TS 24.301 / TS 24.501

Qualite vocale

Voice Call Setup Time VoLTE QoE

Mesure : Time from sending the last digit of the called number to receipt of ringing tone or answer signal. Measured per ETSI EG 202 057-2 using automated test calls or network-side signalling analysis (SIP INVITE to 180 Ringing).

Seuil : NRA-defined. ETSI EG 202 057-2 reference: < 5 s for national calls (95th percentile). VoLTE typical: < 3 s.

Regulation : EECC Art. 104, Annex X, BoR (24) 42, ETSI EG 202 057-2

Unsuccessful Call Ratio VoLTE QoE

Mesure : Percentage of call attempts to a valid, non-busy number that fail to establish within 30 seconds. Measured per ETSI EG 202 057-1/2 using automated test equipment or network CDR analysis.

Seuil : NRA-defined. ETSI reference: < 1% for well-dimensioned networks. Typical NRA target: < 0.5% to 2%.

Regulation : EECC Annex X, BoR (24) 42, ETSI EG 202 057-1, ETSI EG 202 057-2

Call Drop Rate VoLTE QoE

Mesure : Ratio of prematurely terminated calls to total successfully established calls. Measured via drive test with automated call generators or from network KPI counters (RRC/NAS release cause analysis).

Seuil : NRA-defined. Typical European NRA benchmark: < 1% to 2%. ETSI EG 202 057-3 (PLMN-specific).

Regulation : EECC Art. 104, BoR (24) 42, ETSI EG 202 057-3, ETSI TS 102 250-2

Speech Connection Quality (MOS) VoLTE QoE

Mesure : Objective perceptual speech quality scored 1.0 to 5.0 using ITU-T P.863 (POLQA) for wideband/super-wideband or ITU-T P.862 (PESQ) for narrowband. Automated test calls with reference speech samples during drive test or via fixed probes.

Seuil : NRA-defined. BEREC coverage criterion: MOS >= 3.0 for service availability. Typical operator target: MOS >= 3.5 (good). VoLTE target: MOS >= 3.8.

Regulation : EECC Art. 104, BoR (24) 42, ETSI EG 202 057-2, ITU-T P.863

VoLTE Call Setup Delay (SIP-level) VoLTE QoE

Mesure : Time from SIP INVITE to 180 Ringing on IMS signalling path. Measured via IMS/SIP protocol decoding during drive test or from IMS core trace. Per ETSI TS 102 250-2 methodology.

Seuil : NRA-defined. Typical target: < 3 s (P2P VoLTE). ETSI TS 102 250-2 measurement profile. Contributes to overall call setup time KPI.

Regulation : EECC Art. 104, BoR (24) 42, ETSI TS 102 250-2, ETSI EG 202 057-2

Couverture

Reference Signal Received Power (RSRP) RF Monitor

Mesure : UE-reported measurement of LTE/NR reference signal power in dBm. Collected via drive test, walk test, or crowdsourced from end-user devices. Per 3GPP TS 36.214 (LTE) / TS 38.215 (NR).

Seuil : NRA-defined coverage threshold. Typical European NRA range: -105 to -115 dBm for outdoor LTE coverage. BEREC common position references multi-level coverage information based on signal power thresholds.

Regulation : EECC Art. 104, BoR (19) 44 (Common Position on Mobile Coverage), 3GPP TS 36.214, 3GPP TS 38.215

Reference Signal Received Quality (RSRQ) RF Monitor

Mesure : UE-reported LTE/NR signal quality indicator combining RSRP and interference. Measured in dB via drive test, walk test, or crowdsourced probes. Per 3GPP TS 36.214 / TS 38.215.

Seuil : NRA-defined. Typical coverage threshold: >= -15 dB for adequate service. Good quality: >= -10 dB.

Regulation : EECC Art. 104, BoR (19) 44, 3GPP TS 36.214, 3GPP TS 38.215

Signal-to-Interference-plus-Noise Ratio (SINR) RF Monitor

Mesure : UE-measured ratio of desired signal to interference and noise, in dB. Collected via drive test or indoor walk test. Correlates with achievable throughput and modulation order.

Seuil : NRA-defined. Typical coverage threshold: >= 0 dB for cell-edge service. Good quality: >= 10 dB. Excellent: >= 20 dB.

Regulation : EECC Art. 104, BoR (19) 44, 3GPP TS 38.215

SS-RSRP (5G NR Signal Strength) RF Monitor

Mesure : UE-reported measurement of NR Synchronization Signal Reference Signal Received Power. Measured via 5G drive test or crowdsourced probes. Per 3GPP TS 38.215.

Seuil : NRA-defined. Typical 5G coverage threshold: -110 to -120 dBm outdoor. Sub-6 GHz and mmWave thresholds differ by NRA.

Regulation : EECC Art. 104, BoR (19) 44, BoR (25) 182, 3GPP TS 38.215

Geographic Coverage (% Territory / Population) Cartography

Mesure : Signal prediction models validated with drive test measurements. Coverage maps per grid tile (e.g., 100x100 m). Multi-level presentation: strong/good/limited/no coverage. Per BEREC common position on mobile coverage information.

Seuil : NRA-defined per license obligations. BEREC recommends multi-level classification (e.g., > 95% outdoor availability = good coverage).

Regulation : EECC Art. 104, BoR (19) 44, BoR (19) 43 (Geographical Survey Guidelines)

Transparence

Normally Available Download Speed Speed Test

Mesure : Speed available to end-user most of the time during a given period. Measured via NRA-certified speed test tools (e.g., open-source BEREC-compatible tools). Defined as the speed delivered for at least a specified proportion of time (NRA-defined, typically 90% to 95%).

Seuil : Must be specified in contract. Significant deviation triggers consumer remedies (EECC Art. 4). NRA defines what constitutes significant, continuous, or regularly recurring deviation.

Regulation : Reg. (EU) 2015/2120 Art. 4(1)(d), EECC Art. 4, BoR (22) 81 para. 142-157

Minimum Contractual Speed (Fixed IAS) Speed Test

Mesure : Lowest speed the ISP commits to in the contract. Verified by NRA-certified measurement tool. Falling below minimum speed is grounds for consumer remedy per Open Internet Regulation.

Seuil : ISP-defined in contract. Must be meaningful and reflect actual network capability. Cannot be set to zero or negligible values.

Regulation : Reg. (EU) 2015/2120 Art. 4(1)(d), EECC Art. 4, BoR (22) 81 para. 146

A qui s'adresse ce guide

PME de conseil reseau, realisent des audits de conformite pour les operateurs europeens
Regulateurs nationaux (ARCEP, BnetzA, Ofcom, AGCOM, CNMC), cherchent des references de mesure vendeur-neutre
Ingenieurs qualite roaming chez les MNO et MVNO, mesurent la QoS transfrontaliere sous les obligations DNA
Responsables juridiques et conformite telecom, preparent la transition vers le Digital Networks Act

Questions frequentes

Qu'est-ce que le BEREC et quel est son impact sur les exigences QoS ?

Le BEREC (Organe des regulateurs europeens des communications electroniques) coordonne la regulation telecom dans les Etats membres de l'UE. Sous le Code europeen des communications electroniques (EECC) et le futur Digital Networks Act, le BEREC publie des lignes directrices contraignantes sur la mesure de qualite de service, les rapports de transparence et la surveillance de l'internet ouvert que les regulateurs nationaux (ARCEP, BnetzA, Ofcom, AGCOM, CNMC) doivent appliquer.

Quels indicateurs QoS les operateurs EU doivent-ils publier selon l'EECC Article 4 ?

L'EECC Article 4 et le Reglement (UE) 2015/2120 exigent que les FAI publient les debits minimum, normalement disponibles et maximum en download/upload, la latence et le taux de perte de paquets pour chaque offre. Les regulateurs nationaux peuvent ajouter la qualite vocale (MOS), le temps d'etablissement d'appel, le taux de coupure et des obligations de couverture selon les conditions de licence.

Quels sont les seuils QoS VHCN definis par le BEREC ?

Le BEREC BoR (20) 165 definit les criteres des reseaux a tres haute capacite (VHCN). Pour le sans-fil : >= 150 Mbps DL, >= 50 Mbps UL, <= 25 ms RTT et <= 0,01% perte de paquets. Pour le fixe : >= 1000 Mbps DL, >= 200 Mbps UL, <= 10 ms RTT et <= 0,0025% perte de paquets. Ces seuils orientent l'application reglementaire dans toute l'Europe.

Comment le Digital Networks Act change-t-il les exigences de conformite ?

Le DNA (propose janvier 2026) introduit un passeport d'autorisation unique pour le deploiement pan-europeen, des rapports de transparence QoE obligatoires, un monitoring coordonne de la qualite en roaming et remplace la coordination volontaire du BEREC par un Office for Digital Networks (ODN) contraignant a Riga. Les operateurs doivent preparer leur infrastructure de mesure avant la fenetre d'adoption 2027-2029.

Quelles methodes de mesure le BEREC recommande-t-il ?